Terms & Conditions


These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.  Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover.  These terms and conditions can be varied or amended subject to prior written agreement. 

Payment & Cancellation

  1. Full payment or 60% deposit is required to book your move.
  2. The 40% balance should be paid in full once the move has been completed and payment should be made before the truck leaves your premises.
  3. Payment must be made by EFT and proof of payment should be emailed to accounts@eagleeyelogistics.co.za
  4. Funds must reflect in our account before the move i.e. the full payment or the 60% deposit.
  5. If you wish to cancel/postpone your move you must notify us in writing more than 5 days before the move date (including weekends and public holidays).
  6. Any request for refund should be made at least 5 days before the move (including weekends and public holidays).
  7. There will be no refund for any item(s) we were unable to move, or for any other changes to the move details which are made on the day of the move.
  8. If You cancel this Agreement, We reserve the right to charge you a reasonable cancellation fee according to how much notice is given as set out below at .1 – 8.3. We charge these fees based on an assessment of losses we have incurred as a result of You cancelling the removal. Examples of the types of loss We might incur are: administration/back office costs, being unable to re-fill a removal slot with another customer’s work, or engaging employees to work for your booked removal. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
    • 8.1 More than 5 working days before the removal was due to start: 5% removal charge.
    • 8.2 Between 1 and 5 working days inclusive before the removal was due to start: 10% of the removal charge.
    • 8.3 Within 24 hours of the move taking place; 20% of the removal charge.
  9. The quote is based on the move details provided by you. Any changes to the details may incur additional costs.
  10. The customer will be required to cover all bank charges for deposits made into our account, including bank charges for payments from a bank account outside of South Africa.

Customer Responsibility

Before your move:

  1. Please make sure you have provided us with complete move details.
  2. Please notify us if there are parking restrictions, goods-lift restrictions, scheduled power outages, or if there are steps/stairs/declines/inclines or other obstacle which could affect the move.
  3. For pot plants larger than 1 man can lift, you need to provide dimensions and weight in advance otherwise it will not be move.
  4. All small items to be moved, must be packed into boxes or bags before our team arrives. Packing costs will apply if we are required to do this work for you.
  5. Furniture or appliances with loose items in them will not be moved. All loose items should be removed and packed into boxes before the move commences.
  6. Heavy loose items, like books, should be packed in small boxes. Any box exceeding 12 kilograms in weight will not be moved.
  7. We must be notified at least 5 days (including weekends and public holidays) before the move date of any items to be moved that are made of glass, such as but not limited to, glass panes, table tops, frames or mirrors. Any glass item not mentioned in advance will be moved at the customers risk and we will not be liable for any damage to the item.
  8. Please ensure that we have any amendments to your list at least 5 days (including weekends and public holidays) before your move. We will do our best to accommodate changes, however, we might have time or vehicle constraints and items not on the list will not be moved. There will be no refund for amendments made less than 5 days (including weekends and public holidays) before the move date.
  9. Please check your loadshedding schedule. If your move is impacted by loadshedding, there may be extra charges on the day.
  10. We must be notified in writing at least 5 days (including weekends and public holidays) before the move start time if you require special services (listed below). If we are not notified beforehand, we will not be able to provide the following services:
    • connecting/disconnecting plumbing/electrical equipment
    • dismantling/reassembling
    • removing/reattaching
    • box packing
    • bubble/protective plastic wrapping
    • box delivery/collection

On move day:

  1. There may be extra charges on the day that would need to be paid on the day upon completion of your move. Please make sure that you have mobile banking for instant EFT payment or Cash at hand.
  2. Please arrange parking for our truck(s) and/or any necessary cooperation and compliance with your body corporate/neighbours/Home Owner’s Association.
  3. Please be packed and ready for us before we arrive. If we start late it delays all the moves for the day and waiting charges may apply.
  4. Please seal all your boxes, both top and bottom.
  5. Please note that if there is a lift in your building it will be your responsibility to get the lift keys so as to ensure that the lift door remains open while we work. Alternatively, you should provide a person to hold the door so that our staff are able to move your items unhindered. We will not be liable for any damage to the lift or its sensor.
  6. You must please ensure that you have the necessary manuals and specialised tools for dismantling/handling of all items.
  7. Please inspect the premises and truck before departure at all locations to ensure all goods have been moved and nothing is left in the vehicle or in a location.
  8. You, or your representative, are responsible for the security of your goods at pick up and delivery points.
  9. Please do not leave any valuables lying around including cell phones, wallets and sunglasses. We will not be liable for the loss of these items.
  10. Any questions that arise on move day should, where possible, be directed to your move manager who will supervise and assist with your move.

Goods Not To Be Submitted For Removal

Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 1 below may present risks to health and safety and of fire. Items listed under 2 to 6 below carry other risks and You should make Your own arrangements for their transport and storage.

  1. Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition.
  2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.
  3. Goods likely to encourage vermin or other pests or to cause infestation or contamination.
  4. We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.
  5. Perishable items and/or those requiring a controlled environment.
  6. Any animals, birds, fish, reptiles or plants.
  7. Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.
  8. If You submit such goods without Our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the goods. 

Our Quote Terms

The quote is based on the information provided by you, the customer. Any change to the details of the move might affect the quote. Additional charges will be applied on the day if:

  1. there are extra goods or items not quoted,
  2. The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
  3. you require special services,
  4. there are any changes to the details of the move,
  5. there are any delays beyond our control.

Claims On Damages

  • If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent otherwise we will not be liable.
  • We will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf. This must be in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event in detail within seven (7) days of delivery of the goods, in order to properly investigate the claim. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery.  Consent to such a request will not be unreasonably withheld.

General Terms

  • By agreeing to these terms and conditions you declare that all goods to be removed are your property or you have the authority of the owner to enter into a contract in respect of the goods to be removed.
  • You may not defer payment to us or offset any amount due to us in the event of a claim or dispute.
  • Eagle Eye Logistics & Removals will not be liable for any loss of income relating to damage/loss to/of any item caused by negligence or not.
  • Only Eagle Eye Logistics & Removals personnel may travel in our vehicle. We cannot transport customers, customers’ pets or other members of the public.
Call Us
Open chat
Let's Chat