GENERAL INSTRUCTIONS

  1. Client must record proper value in the inventory sheet. The inventory sheet will be treated as a final document in claim settlement, if any.The value in PACKING LIST can only be considered as final while settling any case.
  2. In the event of claim coming up for any reason, the payment of compensation will be restricted to the amount equivalent to the value declared by the consignor in the Packing list as per 1.
  3. Consignor must check the declared value of each and every item in packing list at the time of documentation
  4. The carrier will not be liable to entertain claim of compensation in respect of any item which is not specifically mentioned in the Packing List and its value has been declared at the time of packing of the materials.
  5. A claim for compensation for damages of material of any nature would be considered either for repair or reimbursement towards compensation only after receipt of freight charges in full and receipt of written complaint separately soon after unloading but in any case not later than 3 days of unloading.
  6. If the consignor/consignee merely puts his/her signature on “Goods Receiving” Copy showing acknowledgement of goods without giving any remark about the status of the materials, it would be deemed that the transported materials were delivered in o.k./good condition.
  7. The carrier will look into the claim of the consignor/consignee in respect of only those items about which there would be specific damaged remark mentioned in the Proof of Delivery (POD).
  8. No complaint made subsequently or at a later stage will be considered about any additional item having being found damaged or any other type of defect found to have developed or noticed subsequently either after issue of o.k. receipt or after giving remarks about certain material received in damaged condition.
  9. The consignor should indicate the value of his/her all old and used items, in detail at the time of packing in the Packing List after due application of his/her mind and the cost/value so declared should be reasonable as far as possible since the declared value alone would be taken into account at the time of deciding the claim for compensation.
  10. Any claim should be intimated and lodged within 72 hours of delivery of the goods. In case of CAR / Bike, claim should be intimated and lodged within 12 hours.
  11. In case risk coverage is not opted, no claim will be considered at a later stage.
  12. No claim shall be considered if goods already mentioned damaged in inventory sheet
  13. No claim for compensation will be considered for mental agony, mental tension or harassment due to unintentional damage of the material at the destination.
  14. No compensation shall be considered if customer repaired goods without intimate to carrier
  15. The carrier will not be liable in any manner whatsoever for the damages or for any defects noticed in any item, if the consignor/consignee has arranged the unloading and unpacking of the transported material at his/her own.
  16. If goods already packed by customer and not shown the working /OK condition of item then NO CLAIM shall be considered.
  17. No claim shall be considered which caused by oil spill as we have already instructed consignor not to carry such things before packing.
  18. We do not accept to move perishable goods, jewelry, arms and ammunitions, hazardous material like crackers, explosives, chemicals, filled gas cylinder battery acids and inflammable oils; such as diesel, petrol, kerosene, gasoline, narcotics and counter branch items.
  19. All batteries must be drained of their acids by customer and should be empty before loading.
  20. No compensation shall be considered in case of LIFT / SOCIETY or STAIR WALLS spoiled during delivery process.
  21. Although due care would be taken to get the damages rectified/repaired expeditiously yet due to certain unforeseen circumstances, if there is delay in getting the damage repaired, no compensation will be paid for such delay or time gap between the period of damage and its repair.
  22. Although due precaution will be taken to ensure quick transportation and timely delivery of the materials at the destination but due to certain unforeseen circumstances or due to certain natural calamities or due to certain sudden  road hazardous taking place in transit causing delay in delivery of the material, in such circumstances, no claim for any compensation will be considered.
  23. The carrier will not accept flowerpots (Clay) for transportation and if at all accepted as a good gesture on the request or on being insisted upon by its customer however it won’t take guarantee or be liable for its safe delivery at the destination
  24. The Consignor hereby expressly declares that the above particulars furnished by him or his/her agent are correct. No prohibited articles/goods are included and he/she is aware of Terms & Conditions of the carrier
  25. If party covers his/her risk directly, through some Insurance company, and then the transit risk coverage by carrier will end and will not be liable to entertain any compensation claim.

Our Policy for the Cancellation and Refund

Cancellation Policy
In case you wish to cancel your orders placed at agarwalpackers.com, you could do so within 24 hrs of the orders placed. The cancellation would not be done once the consignment has already been shipped.

Refund Policy
In case of a cancellation, please get in touch with our customer care at (021) – 224 0722  for a refund of your money with all required proofs.

Pricing Policy
The rates are subject to the nature and kind of services you avail as per your requirement which may depend upon its factors such as volume, distance and for other ancillary services desired to avail.

Furthermore, rates of the services are likely to change without prior notice.

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